This Policy discloses our writing procedures and policies to our Clients and potential Clients who are visitors of the site. It also officiates the manner in which LeadsPanda obtains, uses, and discloses information collected from users (“User”) and clients (“Clients”) of the leadspanda.com website (“Site”). This policy applies to all services and the Site offered by LeadsPanda.
I. WRITING POLICY.
-Under No Obligation to Start Till Full Payment Received. If your deadline is tomorrow, we cannot rush our writers and prioritize your work till the payment in full or agreed upon is received. Your deadline will be treated with the utmost attention as soon as the agreed payment is received.
-Original Content. LeadsPanda guarantees that all content purchased by our Clients is 100% original. We use Copyscape premium level paid searching for every document sent out to ensure a 100% content originality is reached, per Google’s standards. (The only exceptions may include policy, legal or technical terminology and wording that would invalidate a statement if not used in an exact sequence. We will always inform or discuss this with you if it arises.)
-Grammar. LeadsPanda employs editors to proofread your content for accuracy, grammar and spelling before it is sent to you.
-14 Day Window, Two Revisions Policy. We will revise your content at no cost for up to two revision requests if it falls specifically under— a) bad grammar b) misuse of topics or wrong information. We will not do a free rewrite. Revisions are up to two full rounds. Any revisions requested past 14 days of your order will not be valid. Any request for a refund will not be allowed without a chance for revision. We work hard to please every client, with a 99.9% success rate. 100% of the time, a revision is all that is needed to make the work satisfactory.
-Copyright. The copyright of our content legally belongs to the author, LeadsPanda, until the client pays for the work. Upon payment receipt, the copyright is transferred legally to the content buyer.
-Stock Images. We use licensed stock images. Upon delivery, the license to post the asset to a website or social media site with no limitation on views is transferred to the client.
-Client Approval. Client is responsible for valid approval of work ordered (i.e., copy, design, photography, typesetting, and other services) required for the completion of the Work. Approval of work must take place within 14 days of sending the work. Any revisions requested outside of 14 days are not valid and under no obligation for us to meet. Client approval of content within 14 days of receiving it can be in the form of a written email, phone conversation, or chat message. Upon acceptance of the Work, client accepts responsibility for any further processes in which this work is used (i.e., film output, printing, etc.) Writer is not responsible for errors occurring in this work or projects related to this work after acceptance of the Work.
-Cancellation. Upon written or verbal cancellation of any project, Client is responsible for payment for all expenses incurred and any work done toward the completion of the project based on the percentage of project completed. Should Client cancel the project following its completion, Client is responsible for full payment as per the above estimate plus all other expenses incurred.
-Non-Responsive Clients. Upon receiving payment for a quoted project, Client is under full responsibility to send all requested input so we can deliver upon the order. If client fails to reply to any message, phone call or other contact and is non-responsive, leaving our team without project details, the project will be fully refunded within 30 days minus a 25% service fee for our time processing and managing the order.
-Academic student-use content. We retain the right to refuse any request for writing original student essays. We maintain that this is unethical and plagiarism. Our editors are always available to help proofread a student’s work, but our writers will never participate in original student-use academic writing. Our academic writing services that we currently offer are faculty-use writing only: course and quiz creation and writing, example material writing, etc.
-Direct Writer Consultation. Our writers are under contract to not disclose client confidentiality; and we ask that our clients respect ours. Consulting directly with our writers, which includes discussing outside of paid interviews, locating them personally and getting in touch, sending them any offer outside of LeadsPanda, mailing them any checks or sending any payments, either as bonuses or as work pay, is not allowed and will not be tolerated by LeadsPanda. In the case we find this happening, we will immediately terminate any relationship with the client and the writer will be unavailable.
–Bonuses. Any bonus a Client optionally wishes to send their team writer will be sent to to the team as per usual payments, and will be divided up as such: 25% to the business (editors, management, etc.) and 75% to the team writer.
II. PAYMENT AND COLLECTION.
-Payment Policy. LeadsPanda requires a full upfront deposit for every order, including all new clients on initial projects and all ongoing clients on any retainer basis. Work will commence upon receipt of the payment.
All our payments go through our US payment provider FastSpring. FastSpring acts as our merchant and seller of record, this also means that all invoicing and payment related details come directly from the FastSpring company name and details.
If you are a US business, you can also find FastSpring’s W9 form here: https://fastspring.com/w9.pdf
-Late Payment. Invoices not paid within 7 days of the invoice will simply be canceled along with all the order details.
-Revisions. We will revise your content at no cost for up to two revision requests if it falls specifically under— a) bad grammar b) misuse of topics or wrong information. Any revision requested past 14 days of your order will not be valid. Any request for a refund will not be allowed without a chance for revision.
-Retainer Balances. LeadsPanda offers discounts to clientele for placing a retainer deposit of money for use on future orders. A refund onunused retainer balances will be offered provided the client requests it within 3 (three) months from the date of depositing, with a 15% service fee deduction. Any refunds requested past 3 months, (90 days), will not be valid and the deposit will be forfeited by the Client.
-Google DMCA & Late Payment. Google takes stolen SEO and copyright claims very seriously. Read more about the Google DCMA:http://support.google.com/bin/static.py?hl=en&ts=1114905&page=ts.cs Without the due payment to the party sending you the completed work, the Client is responsible for holding content commissioned by the client from LeadsPanda that does not legally belong to the client. Any Google ranking achieved as a result of the unpaid work commissioned by the Client, including any and all content writing and SEO, is also not legally the Client’s. This copyright claim is under the Google DMCA Web Search section. Per Google DMCA: Please note that a copy of each legal notice we receive is sent to the Chilling Effects project ( http://www.chillingeffects.org ) for publication and annotation. Chilling Effects will redact the submitter’s personal contact information (i.e. phone number, e-mail and address). You can see an example of such a publication at http://www.chillingeffects.org/international/notice.cgi?NoticeID=1860. We may also publish similar information from your notice to our Transparency Report. You may find out more information about the Report here.
LeadsPanda reserves the right to file a Google DMCA complaint with Google if the Client withdraws a payment after the work has been completed and sent, or does not pay in full for work completed and sent. To date, this has never occurred because of our extremely high satisfaction rate, but this is in place to keep our content protected and uphold quality. All filing notices will go to the Client, with a 24 hour notice emailed directly to the Client before the DMCA is filed.LeadsPanda maintains transparency. We will alert the client at every step of the way. However, if payment is redacted and the content is illegally held by the Client, filing will occur.
III. USE OF THE SITE.
Personal Identification Information
We may collect the following personal identification information: Name, Email, Address, Phone Number from Users in multiple ways, including, but not limited to when Users visit our site, place their order, subscribe to our newsletter, chat with us, and in connection with other activities, services, features or resources made available on our Site. This method will always be with the Users’ knowledge and at the Users’ request.
Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us.
Non-Personal Identification Information
We may collect non-personal identification information about Users when they visit our Site. Non-personal identification information includes the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider utilized and other similar information.
Web Browser Cookies
LeadsPanda collects and uses Users personal information for the following purposes:
– To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
– To send periodic emails
The email address Users provide for order processing will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If Users decide to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, he or she may do so by contacting us via our Site.
SHARING YOUR PERSONAL INFORMATION
We do not sell, trade or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Your Acceptance of These Terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.